How do I know my order has shipped?
I’ll keep you in the loop! As soon as your order has shipped, you’ll receive an email notification. Inside Out ships all orders from Canada via Canada Post.

Shipping Times
I aim to provide accurate delivery estimates during checkout. Please note that these estimates are provided for convenience and should be considered approximations, not guaranteed delivery times.

Within Canada:
I’m happy to offer budget-friendly shipping rates, with options ranging from lettermail to express parcel services. Please note that tracking is not available for lettermail shipments.

US / International Orders:
I offer worldwide shipping for all customers.

Lost & Stolen Packages
While I do everything I can to ensure a smooth delivery process, Inside Out cannot be held responsible for lost or stolen packages. Unfortunately, I’m unable to provide refunds for lost packages or for shipping delays caused by courier errors or mishandling.

Return to Sender Packages
Incorrect Address:
If a package is returned due to an incorrect or incomplete address provided at checkout, I will contact you to confirm the correct address. Once confirmed, the package will be reshipped at the customer’s expense.

Duty Fees & Taxes
USA + International Shipments:
For US and international orders, customers are responsible for any applicable duty fees, taxes, or customs charges imposed by their country. These fees are not included in the product or shipping prices shown on my website.

Duty Payment Responsibility:
If a package is held at customs due to unpaid duties or taxes, it is the customer’s responsibility to arrange payment and clearance. Failure to do so may result in the package being returned to me. In this case, the customer will be responsible for return shipping fees and any additional customs charges.

Please note that this shipping policy is subject to change and may be updated periodically.

My current turnaround time is 2–4 weeks, which means your order will be made and shipped within this timeframe from the date it is placed. All pieces are handmade, and I always strive to ship orders ahead of schedule when possible.

If you need your order by a specific date, please email me after placing your order and I’ll do my best to accommodate.

What is your jewelry made with?

All products are made with stainless steel or brass unless otherwise stated in the product description. Stainless steel is tarnish- and rust-resistant.

How do I clean my Inside Out piece?

Stainless Steel Care
Stainless steel jewelry is durable, resistant to tarnish, and easy to care for.

1. Mix warm water with a few drops of mild dish soap.
2. Dip a soft-bristled toothbrush or cloth into the solution.
3. Gently scrub the jewelry, paying attention to crevices.
4. Rinse thoroughly with warm water.
5. Dry with a soft cloth.
6. For heavy tarnish, use Brasso following the instructions on the bottle. Wash afterward with mild dish soap and dry immediately.

Note: Avoid abrasive cleaners or brushes.

Brass Care
Brass jewelry can naturally develop a patina over time due to exposure to air, moisture, and skin oils. Regular cleaning will help maintain its appearance.

When cleaning, avoid submerging clasps, earring leverbacks, pearls, charms, or delicate components in vinegar or lemon solutions, as prolonged exposure may affect their integrity.

1. Mix three parts water to one part white vinegar (or lemon juice).
2. Soak jewelry for 5–10 minutes only.
3. Gently scrub with a soft toothbrush or cloth.
4. Rinse thoroughly with warm water.
5. Dry with a soft cloth.
6. For heavy tarnish, use Brasso following the instructions on the bottle. Wash afterward with mild dish soap and dry immediately.

Inside Out offers a lifetime warranty to ensure the durability and longevity of each piece. This warranty covers manufacturing defects that occur during normal wear and includes complimentary size adjustments and re-polishing services.

Warranty Services Include:

• Free Repairs: Manufacturing defects or faults
• Free Adjustments: Size adjustments for a better fit
  

How to Request Warranty Services:

1. Email me with your full name, contact information, the jewelry item details, and a description of the issue. I’ll guide you through the next steps.
2. You are responsible for shipping the item to me. I will cover the return shipping after repairs or adjustments are completed.
   

All sales are final. I’m unable to offer refunds or exchanges. Inside Out cannot be held responsible for lost packages or shipping delays caused by courier errors or mishandling.

Each piece includes a lifetime warranty for complimentary repairs and adjustments. Please note that this warranty does not cover theft or loss and applies only to manufacturing defects, sizing, or wear-related issues.

Discount codes must be applied at checkout and cannot be added retroactively. Orders cannot be modified or cancelled to apply a discount.

GIFT CARDS

• Redeemable online and at in-person events
• Never expire
• Non-refundable and cannot be replaced if lost or stolen
• Not valid on collaborative pieces

Interested in a wholesale partnership?

I’d love to hear from you! Please email insideoutxshop@gmail.com

insideoutxshop@gmail.com